FAQs

Video Instructions

Diagram

1. Create the outline of the tent with the 15′ Framer Poles, connect them with the corners and insert the pins
   • Remember that the tent will walk a few feet when you insert the legs, so set the outline a few feet away from where the customer wants it to be
   • Start connecting the framers in one corner and move from there – if 2 people working, start at same point and move in opposite directions
2. If using water barrels, put them roughly in place, attach the ratchet strap, and begin filling with water while you continue to step 3
   • Attach the ratchet strap by placing the water barrel on its side with the holes lined up top to bottom, dangle the fabric end through the top hole until you can grab it from the bottom hole. Now push the ratchet through the loop and pull tight.
3. Place the 12′ rafters on the ground roughly where you will need them
4. One person will hold the crown while the other begins connecting the rafters to the frame joints up to the crown
   • Don’t insert the pins until all 4 poles are in place
5. Place the canopy on the corner and unroll across the side of tent, then unfold over the tent frame and connect one alligator clip in each corner
   • When unfolding the canopy, have one person on each side and pull until taut – Then unfold together.
6. Lay the legs out around the tent and insert pins to the top hole
   • This serves as a stopper so the leg sits at the right height while you insert the final pin – once this is done, remove the holder pin and move to the next leg
7. With one person on each corner, left a long wall up and insert the legs
8. With the tent at an angle, go underneath and connect all alligator straps loosely
   • Don’t pull them tight until they are all connected – Easiest to pull tight at the end when tent is fully up
9. Repeat step 7 for the other side
   • Note that the tent has moved a few feet towards the first side you lifted
10. Attach the feet to the leg poles – no pins required
11. Attach the loops around the frame poles at each corner
12. Hammer the tent stakes down 3-4 feet away from the leg diagonally and drive the stake until roughly 6 inches remains above ground
    • Note that water barrels should be immediately against the pole
13. Attach the ratchet strap to the stake by passing the ratchet through the loop and putting the top of the stake in your new loop. Pull tight and connect the ratchet to the loop hanging from tent by pulling as much of the loop through the ratchet as possible before you begin to tight the ratchet.
    • Ensure straight lines and avoid twisted straps
    • If you do not pull the loop through until tight, you will end up with too much material in the ratchet and it will not properly tighten
14. Tie to the strap or stake so it isn’t hanging loose
15. Repeat steps 12-14 for all stakes/water barrels
16. Ensure all alligator straps on the canopy have been pulled tight
17. Return all tools, bins and pole boxes to the trailer

Video Instructions

Diagram

1. Place the frame parts on the ground
2. If using water barrels, put them roughly in place, attach the ratchet strap, and begin filling with water while you continue to step 3
   • Attach the ratchet strap by placing the water barrel on its side with the holes lined up top to bottom, dangle the fabric end through the top hole until you can grab it from the bottom hole. Now push the ratchet through the loop and pull tight.
3. Insert the perimeter poles into the fittings
4. Hook the cables onto the corner fittings
   • If the cable seems to short to fit, lift the corner you are trying to attach to until the cable can reach
5. Unroll the tent canopy across one wall, then unfold across the frame and wires
6. place the corner loops around the corner hooks
   • The final hook should be extremely tight, if you aren’t able to pull it buy hand, use a stake as a lever
     • put the stake through the loop and against the side of the hook, with the bottom of the stake on the opposite side of the corner’s bottom pole (where the leg will attach)
     • push the top of the stake away from the canopy towards the side of the hook the stake is against, then pull the top of the stake across the hook until the loop is attached
     • Pull the stake out of the loop
7. With one person on each corner of a side, lift and put the legs into place
8. With the tent at an angle, insert the high peak pole
   • Place the tip of the high peak pole through the hole in the top of the canopy
   • Identify the top wire and place the bottom of the high peak pole flat across it so they run parallel together – then begin to slide the bottom of the pole along the wire while pushing the canopy up and ensuring the wire follows the groove in the plastic piece at the bottom of the pole
   • Have the second person push down on the bottom wire and slide the bottom of the pole into place so the wires both run below it in their grooves
9. Repeat step 7 on the other side so the tent is now upright and attach the feet
10. Attach the loops around each corner
11. Hammer the tent stakes down 3-4 feet away from the leg following the line of the wire cables and drive the stake until roughly 6 inches remains above ground
    • Note that water barrels should be immediately against the pole
12. Attach the ratchet strap to the stake by passing the ratchet through the loop and putting the top of the stake in your new loop. Pull tight and connect the ratchet to the loop hanging from tent by pulling as much of the loop through the ratchet as possible before you begin to tight the ratchet.
    • Ensure straight lines and avoid twisted straps
    • If you do not pull the loop through until tight, you will end up with too much material in the ratchet and it will not properly tighten
13. Tie to the strap or stake so it isn’t hanging loose
14. Repeat steps 11-13 for all stakes/water barrels

Video Instructions

Diagram

1. Create the outline of the tent with 10 of the Framer Poles and connect them with the joints and insert the pins
   • Remember that the tent will walk a few feet when you insert the legs, so set the outline a few feet away from where the customer wants it to be
   • Start connecting the framers in one corner and move from there – if 2 people working, start at same point and move in opposite directions
2. If using water barrels, put them roughly in place, attach the ratchet strap, and begin filling with water while you continue to step 3
   • Attach the ratchet strap by placing the water barrel on its side with the holes lined up top to bottom, dangle the fabric end through the top hole until you can grab it from the bottom hole. Now push the ratchet through the loop and pull tight.
3. Place the Hips and rafters on the ground roughly where you will need them
4. One person will hold the crown while the other begins connecting the hips and rafters to the frame joints up to the crown
   • Don’t insert the pins until all 5 poles are in place
5. Repeat step 3 for the other side
6. Insert the 11th frame pole between the 2 crowns and insert pins
7. Place the canopy on the corner and unroll across the long side of tent, then unfold over the tent frame and connect one alligator clip in each corner
   • When unfolding the canopy, have one person on each side and pull until taut – Then unfold together.
8. Lay the legs out around the tent and insert pins to the top hole
   • This serves as a stopper so the leg sits at the right height while you insert the final pin – once this is done, remove the holder pin and move to the next leg
9. With one person on each corner, left a long wall up and insert the corner legs, then the middle legs
   • Lifting from the corners is easier than lifting from the middle
10. With the tent at an angle, go underneath and connect all alligator straps loosely
    • Don’t pull them tight until they are all connected – Easiest to pull tight at the end when tent is fully up
11. Repeat step 8 for the other side
    • Note that the tent has moved a few feet towards the first side you lifted
12. Add the legs to the center joints on the short sides and attach the feet to the leg poles – no pins required
13. Attach the loops around the frame poles at each leg
    • If only attaching 6 Water barrels/stakes, then on the long sides do opposite middle poles
14. Hammer the tent stakes down 3-4 feet away from the leg and drive the stake until roughly 6 inches remains above ground
    • Note that water barrels should be immediately against the pole
15. Attach the ratchet strap to the stake by passing the ratchet through the loop and putting the top of the stake in your new loop. Pull tight and connect the ratchet to the loop hanging from tent by pulling as much of the loop through the ratchet as possible before you begin to tight the ratchet.
    • Ensure straight lines and avoid twisted straps
    • If you do not pull the loop through until tight, you will end up with too much material in the ratchet and it will not properly tighten
16. Tie to the strap or stake so it isn’t hanging loose
17. Repeat steps 15-16 for all stakes/water barrels
18. Ensure all alligator straps on the canopy have been pulled tight
19. Return all tools, bins and pole boxes to the trailer

Tents MUST be properly secured!

• 20 x 30 Frame Tents require a bare minimum of 6 tie downs
• 20 x 40 High Peak Tents Require all 4 tie downs
  • If setting up with Water Barrels, ensure the water barrel is touching the pole

If you cannot reach those minimums, but are within 15 minutes of warehouse:

• Have 1 person go back to warehouse to collect missing pieces while the other stays and continues setting up as much as possible.

If you cannot reach those minimums, but further than 15 minutes from the warehouse:

• Call management to determine best way to rearrange route.

If less than 15 min from Warehouse:

• Send 1 person back to Warehouse to get missing pieces while the other gets as much as possible done alone.

If more than 15 minutes from warehouse:

• Check with manager on call.

1. 20 x 20 High Peak Frame Tent
   • This canopy is mid sized and can be distinguished by the fabric loops on inside of each corner
   • Note that the 20 x 20 Pole tent is similar, but has hard plastic pieces at each corner and lacks the fabric loops
2. 20 x 20 Pole Tent
   • This is a mid sized canopy with hard plastic pieces at each corner
3. 15 x 15 Frame Tent
   • The smallest canopy, the inside edge has alligator clips, and there are no fabric loops at the corners
4. 20 x 30 Frame Tent
   • The largest canopy, the inside edge has alligator clips, and there are no fabric loops at the corners

Tight rolls make for light work! Here’s a video to help us do it right!

When rolled correctly, the inflatable will stay on the dolly better, be easier to tip up and move around, will fit through doors and gates better, will keep your trailer more organized, and will allow us to fit more inflatables in the trailer at a time!

When you are done rolling an inflatable, you should be able to see the name written on the outside of the roll and the roll should be tight with 1 or 2 straps securely fastened around it, and it will be 4-6 feet tall when standing up.

You will always roll the opposite direction you fold! I.e. if you have a rectangle, you will fold it to make the rectangle even skinnier, and then you will roll it starting on the short end

Best practices:

1. Remove the blower and open all air vents around the inflatable
2. Control the descent of the inflatable so the material is evenly spread distributed
   • This will help you avoid pulling the material around later
3. Walk the inflatable out to remove as much air as possible – You can’t walk on it too much!
   • If the kids are watching you, they often enjoy helping walk the air out and it makes your job easier!
4. Fold the inflatable (Additional details below) and walk it again! Repeat as necessary
5. Begin rolling the inflatable, keeping the roll as tight as possible – Like a sleeping bag – The tighter you start the roll, the easier it is to keep it tight
   • As you roll, make sure you keep at least one side even – If the materially isn’t evenly spread, then one side may get bigger than the other. Occasionally adjust your roll to make sure the bigger side is as tight as possible
6. Pull the straps tight and tie a slip knot
   • To tie the strap, pull the strap through the d ring or loop so the strap lies back over itself
   • 4-6 inches away from the D-ring, pinch the strap and pull it under the bottom strap leaving the loose end hanging on the opposite side of the pinch
   • pull the pinch through the loop you just made by the D-ring and pull tight
   • Now, when you pull the loose end the knot will fall apart

Bounce Houses and Combos:

• Always roll the inflatable towards the blower
• Most all of these inflatables will be folded in 3rds (Like an envelope)
  • If the inflatable would be less than 4 feet tall when folded in 3rds, fold in half so you can roll towards the blower

Obstacle Courses & Slides:

• Most obstacle courses are rectangles, so you will always fold them to make them skinnier (Hot dog fold)
• If folding in 3rds would make it shorter than 4 feet tall, then you will fold in quarters
  • Fold the outside edges to the middle
• Check the ends to see where the inflatable is already labeled and roll towards that so the label will be visible when you are done

Other:

• If it isn’t clear which direction to roll up the inflatable, look on the bottom for where it is labeled and make sure that is on visible when you are done and that you have a tight roll between 4-6 feet tall

Inflatables MUST be set up with the proper tie downs!

• For inflatables with 4 tie downs suggested, minimum required is 3
• For inflatables with 6 tie downs suggested, minimum required is 4
• For inflatables with more than 6 tie downs suggested, minimum required is 5

If you cannot reach those minimums – Call management to determine best way to rearrange route.

It’s important to get as much water out of the inflatables as possible before rolling them. This will make it much easier to get a good roll and to get it in the trailer. It also keeps our warehouse and other inflatables cleaner and dryer.

If the inflatable title does not say water but the inflatable is significantly wet, text the manager on call the customer’s name and let the customer know that there will likely be a $75 cleaning fee per their contract.

1. If the inflatable is already deflated, reinflate it
2. Remove the stakes/sandbags and tip out any major pools/puddles
3. If Inflatable includes a removeable pool, pull it out to ensure no water remains, then replace immediately
   • Pools should always be rolled into their inflatables
4. Drag the inflatable away from the wet area
5. Check for water drains on the bottom of the inflatable and open if available
   • These look like air vents with a flap over them, but they are on the bottom of the inflatable rather than the sides to easily allow water to drain
6. Tip the inflatable to allow the water to run towards the drains or side vents
7. Roll the inflatable

Before calling management:

1. Double check the inflatable wasn’t loaded in the wrong order and is further back in the trailer
2. Confirm what was actually packed and compare to what was ordered
   • If similar, check with customer if they are ok with what you have

If you are certain you don’t have the correct inflatable, and the customer is not ok with what you have – call the manager on call

Sometimes customers will ask you to switch your delivery schedule – They may have ignored their emails and thought we would come at their party start/end time, or they may have an unforeseen schedule issue, or they may even want to extend their rental. It’s important to note that their contract gives us permission to deliver up to 3 days early and pick up 3 days after their event, so we do not have to honor their request.

If the customer requests we come at a different time before you arrive, and you can switch the order without any significant delays or confusion, then feel free to make this adjustment and text the manager on duty.

If the customer wants you to come back later once you are already there, then let them know their would be additional fees for a re-delivery if it’s possible at all. If they still want the change, then call the manager on duty to figure out the details.

If the customer wants to extend their rental, call the manager on duty to get an updated cost and confirm it is possible. If the customer would like to proceed, let the manager know to lock it in and move on to your next delivery. Otherwise continue with the pick-up.

If the customer believes we have the wrong pick-up/delivery time, you can confirm the event times they agreed to in their contract in your delivery route. Per their contract, we hold the right deliver up to 3 days early and pick up 3 days late, so the customer may not have read their emails and aren’t expecting you.

• If you are ahead of schedule for a pickup, but the listed times are correct and the customer isn’t ready for you
  • Congrats on getting ahead of schedule! Enjoy a break and wait for their scheduled event end
• If you are ahead of schedule for a delivery, but the listed times are correct
  • Let the customer know that you need to proceed with the delivery. They can likely explain what they want over the phone if they aren’t present, or if find out how long until they will be ready for you. If it is a short wait, just text the manager on duty so they are aware.
• If you haven’t arrived yet
  • If you can give them more time without creating issues for other customers, then you can rearrange your route. Text the manager on duty so they are aware of the change
• If they would like to extend their rental
  • Call the manager on duty to get an updated cost and confirm it is possible. If the customer would like to proceed, let the manager know to lock it in and move on to your next delivery. Otherwise continue with the pick-up.

Customers can use the link in their email to make their final payment with a credit card, or they can write a check to “Pario Industries, LLC”, “Pop Up Party Rental” or “Twin Cities Inflatables”. The amount they still owe will show on the bottom of their delivery info in your Delivery schedule – This is updated every 4 hours.

If a customer gives you the check, put it in the glove box or a safe place until you can drop it off in the mailbox at the warehouse.

If a customer asks you for a full or partial refund follow these steps:

1. Apologize for the inconvenience and for your part in the situation – let them know we will do our best to make it right!
2. Ensure you understand why they are asking for a refund and
   • Ask for clarity if you aren’t sure
3. Find out what they are expecting
4. Let the customer know that you will pass their request on to management, but that they should email us with their request as well. A decision will be made in the next few days.
   • [email protected] or [email protected]
   • They will have received multiple emails from us, and they can reply to any of those as well
5. Text the manager on duty the details of the request and any additional comments you have to help us understand and make the proper decision
6. Continue with your route

We do not offer refunds for weather related events. We will not cancel the event for the customer unless the weather conditions would put our employees in harms way.

If we are expecting light rain, the customer can simply leave the inflatable running through the rain. This will keep the water from pooling and won’t incur the cleaning fee.

If we are expecting heavy rain, the customer can raincheck up to 2 hours before their event for a credit they can use anytime in the next year. Unless the customer is far away from our other jobs/warehouse, we will allow them to raincheck anytime before we arrive. However, once you arrive at the customer address the contract is considered complete and they are no longer eligible for a raincheck credit.